Draft pending legal review — not yet in effect.
Effective date: [effective date — to be confirmed]
This policy forms part of the Terms of Service of TREDIA, operated by [legal entity — to be confirmed]. Nothing here limits any refund or withdrawal right that the mandatory consumer law of your country gives you.
1. Cancel any time
You can cancel your subscription at any time from the customer portal. Cancellation stops the next renewal and you keep access until the end of the period you already paid. Cancelling does not by itself trigger a refund; the rules below decide whether one applies.
2. First subscription: [number of days — to be confirmed]-day refund
If this is your first paid subscription to TREDIA and you ask within [number of days — to be confirmed] days of the first charge, we will refund that charge in full, whether you chose a monthly or an annual plan. This applies once per person.
3. Monthly plans
After the first [number of days — to be confirmed] days, monthly charges, including automatic renewals, are not refundable. Cancel before the renewal date to avoid the next charge.
4. Annual plans
- First purchase: covered by section 2.
- Renewals: we send a reminder before each annual renewal. If you did not mean to renew, ask within [number of days — to be confirmed] days of the renewal charge and we will refund it in full, provided you have not substantially used the Service since the renewal.
- After that window: annual charges are not refundable, in whole or in part, for the unused months. You keep access until the end of the year you paid.
5. Upgrades and downgrades
When you change plans, the payment processor may apply a proration or a credit to your account; the exact amount is shown before you confirm. Credits are not paid out in cash.
6. When we always refund
- Duplicate or erroneous charges: we refund them in full.
- Termination without cause: if we end your subscription for reasons other than your breach of the Terms, we refund the prepaid fees for the unused period.
- Extended outage: if the Service is unavailable for a prolonged period attributable to us, we may grant a proportional credit or refund, at our discretion.
Accounts terminated for breach of the Acceptable Use Policy are not eligible for a refund, except where the law requires one.
7. How to request a refund
Email hello@tredia.tech from your account address, with the subject “Refund request” and the date of the charge. We will reply within 5 business days. Approved refunds are issued through Stripe to the original payment method; depending on your bank, the money may take 5 to 10 business days to appear. Refunds are made in the currency and for the amount you paid, including the taxes charged; we are not responsible for exchange-rate differences or fees charged by your bank.
8. Chargebacks
Please contact us before disputing a charge with your bank: we usually resolve billing issues faster. If you open a chargeback or payment dispute, we may suspend the account while the dispute is resolved and will provide the bank with the information it requests. If the dispute is resolved in our favor, we may require payment of the amount owed before restoring access. This does not limit your right to dispute charges you did not authorize.
9. Free beta
Access during the private beta is free, so there is nothing to refund.
10. Your consumer rights
- Mexico: you may file a complaint with the Procuraduría Federal del Consumidor (PROFECO).
- European Union and United Kingdom: you may have a 14-day right of withdrawal for distance contracts. When you subscribe, we ask you to agree that the Service starts immediately and to acknowledge that you will lose that right once it starts; if you do not give that consent, the statutory right applies.
11. Contact
[legal entity — to be confirmed] · [address — to be confirmed] · hello@tredia.tech